In-house average weekday ridership for October was 2,757, up by 18.74% from last year. Supplemental providers average weekday ridership was 229, down by -2.90%. Combined in-house and supplemental providers average weekday ridership was 2,986, up by 16.75%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 43,470 boardings, up 16.32% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 92.32% for October. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 93.48%. On-time performance for trips with a desired arrival time was 68.20% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.63% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of October, Handi-Van operated 65,942 trips including 5,689 trips that were longer than one hour in trip time. The analysis found that 77.50% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 374 or 0.57% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 73.51% for October, down by -16.88% from last year.
Over the month of October, reservationists answered 33,456 calls. Of those calls, 68.80% were answered within 5 minutes.
| October FY2023 |
October FY2022 |
October FY2019 Pre-COVID |
% Change FY 22 to 23 |
4 Month FY2023 |
4 Month FY2022 |
4 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 79,496 | 67,546 | 106,431 | 17.69% | 309,880 | 266,410 | 401,139 | 16.32% | 1,197,533 | |
| Average Weekday Ridership | 2,986 | 2,558 | 3,845 | 16.75% | 2,917 | 2,529 | 3,876 | 15.34% | 3,856 | |
| Unique Riders During the Month | 5,045 | 4,492 | 5,902 | 12.31% | 4,931 | 4,491 | 5,810 | 9.79% | 5,810 | |
| Cost per Revenue Hour | $103.68 | $105.72 | $85.61 | -1.92% | $106.54 | $106.46 | $87.94 | 0.08% | $87.76 | <= $90 |
| Cost per Passenger Trip | $51.10 | $55.64 | $37.59 | -8.15% | $53.45 | $56.79 | $39.02 | -5.89% | $39.61 | <= $39 |
| Cost per Revenue Mile | $6.96 | $6.47 | $5.76 | 7.62% | $7.26 | $7.06 | $5.85 | 2.76% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.03 | 1.90 | 2.28 | 6.78% | 1.99 | 1.87 | 2.25 | 6.34% | 2.22 | >= 2.2 |
| Farebox Recovery | 4.02% | 3.15% | 4.72% | 0.87% | 3.29% | 2.99% | 4.38% | 0.30% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.43% | 78.43% | 75.64% | 0.00% | 78.68% | 78.38% | 75.45% | 0.30% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.16% | 1.35% | 2.31% | -0.18% | 1.21% | 1.41% | 2.22% | -0.20% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.05% | 0.14% | -0.01% | 0.04% | 0.05% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 92.32% | 96.22% | 88.12% | -3.91% | 93.14% | 96.48% | 87.55% | -3.34% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 93.48% | 97.57% | 90.43% | -4.09% | 94.34% | 97.89% | 89.77% | -3.54% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.47% | 0.04% | 0.60% | 0.42% | 0.30% | 0.05% | 0.78% | 0.25% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 68.20% | 68.29% | 60.29% | -0.09% | 67.75% | 65.80% | 59.43% | 1.95% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 77.50% | 83.26% | 69.32% | -5.76% | 76.42% | 84.07% | 69.57% | -7.66% | 68.69% | 50% |
| Excessive Trip Length | 0.57% | 0.26% | 1.28% | 0.31% | 0.61% | 0.22% | 1.30% | 0.38% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.49% | 6.54% | 6.86% | -0.06% | 6.27% | 6.61% | 6.75% | -0.34% | 6.92% | < 5% |
| Advance Cancellation Rate | 19.20% | 18.86% | 22.33% | 0.34% | 18.91% | 19.26% | 23.19% | -0.35% | 23.11% | < 15% |
| Missed Trip Rate | 0.26% | 0.05% | 0.25% | 0.21% | 0.23% | 0.09% | 0.25% | 0.13% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 2.08 | 1.19 | 1.67 | 75.00% | 1.70 | 1.15 | 1.45 | 47.78% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 68.80% | 99.61% | 55.13% | -30.81% | 58.38% | 95.86% | 60.95% | -37.48% | 50.30% | 95% |
| Vehicle Availability | 73.51% | 90.39% | 88.08% | -16.88% | 77.56% | 89.10% | 88.92% | -11.54% | 86.16% | >= 80% |
